Refund & Returns Policy
Last updated: September 9, 2026
How a return works
- Email contact@the-pilates-socks.com within 30 days of delivery with your order number.
- We reply within 24 hours with the return address and a short confirmation.
- Post the socks back to us, unworn and in their original condition, with a tracked service of your choice. Return postage is paid by the customer.
- We refund the full product price within 14 days of receiving the parcel. Original shipping was free, so there is nothing to deduct.
Faulty or wrong items
If a pair arrives damaged, with a defective grip, or if we sent you the wrong style or color, email us a photo. In most cases we replace or refund without asking you to ship anything back. If a return is needed for a faulty item, we reimburse your postage at cost on receipt of the parcel.
What cannot be returned
For hygiene reasons, socks that have been worn beyond trying on, washed, or that show signs of use cannot be accepted for a change-of-mind return. Faulty items are always covered.
European Union orders
If your order is delivered to a country of the European Union, you also have the statutory 14-day right of withdrawal. Our 30-day guarantee runs alongside it and is longer. The model withdrawal form is available if you prefer to use it.
Delivery normally takes 6-10 business days in total. Questions? contact@the-pilates-socks.com.